Fast Shipping
and easy returns
Secure Shopping
with fast checkout
Call Center

919-924-7533

Welcome!

Customer Service

Shipping & Delivery

Thank you for your order.  All of us at Nature Bath and Body appreciate your business and want you to know that you are important to our success.  To ensure your satisfaction, all orders are carefully inspected and packaged.  Our designated carrier is United Parcel Service (UPS).  All orders are shipped within 3 to 5 business days regular ground service, unless otherwise requested, to any location within the United States.  Our shipping charges are determined by the weight of each product ordered. 

 

If you have any questions, please contact Customer Service at 919-267-3073 during normal business hours. Also you may contact us by email via the Contact Us page.

ATTENTION:  INTERNATIONAL CUSTOMERS

Please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Privacy & Security

The information provided to Nature Bath and Body, LLC is used to process and to register you for our newsletter.  Upon your request, we will remove your name from any mailing list through which you registered with us.

Nature Bath and Body, LLC may also send you information about our products and services.  In addition, we may use your IP address in cooperation with your Internet Service Provider to identify you if we feel it is necessary to enforce compliance with our Terms of Use agreement, protect our services or customers, or comply with laws or regulations.

Your order information is sent onto us by a secure connection established with a Secure Socket Layer (SSL).  This technology encrypts, or scrambles, your account information before it is sent to us, making it extremely difficult for anyone other than Nature Bath and Body, LLC to read it.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Our web site offer links to other web sites that may request and collect your personal contact information.  Your use of these sites is subject to the terms of use and privacy policies of these other sites.  Nature Bath and Body, LLC  is not responsible for the privacy policies and practices or content of such sites.

Nature Bath and Body, LLC  reserves the right to modify, alter, or otherwise revise this Privacy Policy at any time without notice and you agree to be bound by such revisions.

Returns & Replacements

Thank you for your order.  Your business is important to us and to ensure your satisfaction all orders are carefully inspected and packaged.  Please see below our policies and procedures, which will guide you in the unlikely event you should have a question or problem with your order.

 

Carrier who delivers your order assumes all responsibility for all damage or loss during shipping.  Therefore, please take the following steps in the unlikely event you should encounter any problems.

VISIBLE DAMAGE

  1. Make your delivery person aware of any damage and ask them to make note as to the extent of the damage.  Ask how you may file a claim.
  2. File a claim as soon as possible and obtain a damage claim number.  (Our Customer Service Department will be happy to assist with this if needed).
  3. Keep all packaging materials in case the Carrier wishes to inspect the damage.
  4. Contact us with your Claims Number so we may expedite your replacement products.

CONCEALED DAMAGE

  1. Contact the Carrier as soon as you find the damage.  (Our Customer Service Department will be happy to assist with this if needed).
  2. Keep all packaging materials until after inspection from Carrier.

SHORTAGES

To report any shortages or other problems with your order, please contact Customer Service at 919-267-3073 within 72 hours.  Please have your invoice number available to expedite the process.

RETURNS

Nature Bath and Body, LLC offers a a thirty-day (30) return policy from the original invoice date.  Ordered product returns are subject to a 15% restocking fee.  Returns are only accepted on current merchandise found to be in original unopened and saleable condition.  The original shipping and handling charges are not refundable.

PLEASE NOTE:  Private Label or Custom orders may not be returned for any reason (unless found to be defective).  Orders of this nature were packaged and labeled per your instructions and therefore cannot be resold by Totally You, Inc.

 RETURN PROCEDURE

  1. Contact Customer Service at 919-267-3073 to obtain a Return Authorization (RA) number.
  2. Carefully repackage item(s) using the original packing material and shipping container.
  3. Seal box and return to:  4725 Porchaven Ln Apex, NC 27539
  4. RA# must be printed above or to the right of return address label.
  5. VERY IMPORTANT:  Send returns in a prepaid, insured, and traceable method. We suggest that you ship all returns United Parcel Service (UPS).

If you have any questions, please contact Customer Service at 919-267-3073 during normal business hours, or you may us the Contact Us link on this site.

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When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Site. All purchases from this Site are made pursuant to a shipment contract. As a result, it may be necessary for you to file claims with carriers for damaged and/or lost shipments.
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